Tags
Application Support, Intacct Support, knowledge community, Netsuite Support, Quick Support, Quickbooks Support, Salesforce Support
In today’s complex business environment, its tough for small businesses to keep up. Organizations utilize numerous integrated software systems and equipment for which employees typically have had limited training, out-of-date training or no training at all. Whether its choosing the right technology to use within your business or knowing how to effectively use the technology you have, small businesses need resources.
IT Equipment Support
There are several innovative companies out there made for the small business entrepreneurs. From OfficeIQ.com that will maintain your computers for a monthly fixed fee, to BlackPoint IT Services that provides managed IT support for your servers, network and people. A company like MindShift.com offers a full host of options for a small business. Whether you have internal IT support or you are just getting started. Mindshift’s offerings cover total IT management, professional services and how to effectively utilize the cloud.
The common theme among these IT support companies is the desire to be an extension of your current IT group, rather than just a replacement. These companies have figured out how to work with the internal IT managers and actually have them be the facilitators of the relationship, rather then an IT manager feeling anxiety over the creation of an outsourced IT relationship.
Software Selection, Software Administration and Software Support
To increase productivity businesses are turning to new software offerings.Trying to decipher among the hundreds of software packages available is a daunting task for any business. Fortunately, CloudTask is a company that can answer the needs for growing businesses. CloudTask offers small businesses the technology, workforce and business process expertise that most smaller companies are missing so they canmake the right software decision and then have trusted consultants to assist in implementation and software administration.
Once the software is implemented productivity can be lost as employees struggle to figure out how to use the software they depend on to get their jobs done. Software manufactures can take hours or even days to respond and consulting firms typically want to sign you up for long engagements focused on software implementation. Up until now, there hasn’t been an easy way for employees to get quick answers to their practical software application usage questions.
Of course employees can spend time searching Google and posting questions in a forum like StackOverflow.com. However, Google and forums do not provide the interactive, practical, real time advisor to ensure the accuracy of an answer. Additionally, questions can be posted in a forum for weeks before an answer is even attempted. Given that software has continued to increase in complexity having the ability to ask situational questions is highly valuable as well as being able to seek practical advice from someone who may be familiar with the full suite of applications in your company. The only company out there providing such a service is CSQUIRE.com.
CSQUIRE’s Quick Support, is a new alternative and cost effective way to get answers to questions quickly by connecting askers to power users who are ready and available to help anytime and anywhere. These real time answers are provided over a rich platform that includes the ability to screen share along with a live video conference. For a $39 fee, no commitments and 100% money back guarantee your employees can receive the assistance they need to be productive. From Quickbooks to Netsuite there are hundreds of CSQUIRE advisors available to answer questions.
Expand Your Bench
There are resources out there for small business that can expand company bench strength without requiring a head count. The important thing for small businesses is to recognize their needs and find a resource to use that is both cost effective and integrates with their current company structure.
Article written by: Jennifer E. Yruegas, April 11, 2016
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